Kevin Scott Williams

Remote · Austin, TX HQ

Leading Corporate IT for the company behind the open-source cloud development environment platform — spanning service delivery, identity, endpoints, and internal engineering.

Remote · Director-level scope

Hands-on senior leader owning Corporate IT strategy and service delivery, identity (Okta / IAM), endpoints, enterprise platforms, internal tooling, and vendor management for a global, remote-first company of 1,800 employees.

• Scaled Corporate IT from 400 → 1,800 employees over 4.5 years, leading a 9-person org across five squads — administration, support, security, systems, and software engineering.
• Sustained 1,500 tickets/month at 96% CSAT; automated joiner–mover–leaver end-to-end with Okta Workflows integrated with HRIS and ITSM (days → minutes).
• Migrated 1,600 users to Slack Enterprise Grid with zero disruption and a <1% ticket increase.
• Delivered $350K+ annualized savings through vendor negotiations, renewals strategy, and licensing optimization.
• Standardized endpoint security and lifecycle across 1,800 endpoints (Jamf, FleetDM, Kolide); enabled FedRAMP onboarding — 7 people in 2 weeks — and SOC 2 / ISO 27001 readiness.

Remote

• Established IT operations foundations across identity, endpoints, and corporate platforms during rapid growth.
• Prioritized automation to cut turnaround time and eliminate repetitive work.

Newark, DE · On-site

• Led the SevOne acquisition transition — infrastructure continuity and migration readiness through IBM integration.
• Managed a distributed team of 5 engineers; owned data center readiness and executive stakeholder alignment.

Newark, DE · Later acquired by IBM

• Led internal infrastructure services for Development, QA, and global teams — progressed from engineer to manager.
• Expanded capabilities into private cloud, containers, and multi-cloud; delivered 99.9% uptime with zero large-scale outages.

Newark, DE

• Supported corporate infrastructure for Development, QA, and global teams with a focus on reliability, repeatability, and automation across private cloud and emerging container platforms.

Greater Philadelphia · On-site

• Ran ITIL-aligned change and incident control for revenue-impacting ecommerce events, with proper visibility and instrumentation for detection, response, and resolution.
• Built runbooks and strengthened cross-team communication during high-severity incidents.

Newark, DE

• Raised critical systems availability from 90% → 100% uptime; delivered 1,000 incidents with top-tier satisfaction.
• Built the service catalog and metrics program.

Newark, DE

• Owned reliability across a 700-server environment; implemented Puppet and modernized provisioning workflows.
• Progressed from infrastructure technician through systems administrator team lead to platform operations manager.